Return & Exchange

Returns & Exchange

Confidence After You Order

We want you to feel confident when you shop ELISSIA. If your purchase isn't right for you, please review the guidelines below before requesting a return or exchange.

01

7-Day Request Window

Please contact us within 7 days of receiving your order if you need to request an eligible return or exchange.

02

Original Condition

Items must be unused, unworn and returned with their original packaging, tags and accessories.

03

Easy Assistance

Contact our customer care team before sending anything back so we can guide you through the process.

Eligibility

Eligible return or exchange requests should be made within 7 days of delivery. The item must be unused, unworn and in its original saleable condition, with tags, packaging and included accessories intact.

Items That May Not Be Accepted

First, contact ELISSIA Customer Care with your order number, product name and reason for the request. If applicable, include clear photographs. Please wait for our confirmation and instructions before sending an item back.

Exchange

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution depending on the circumstances.

Refunds

Once an approved return is received and inspected, any eligible refund will be processed according to the original payment method or the arrangement confirmed by ELISSIA. Processing time may vary by payment provider.

Return Delivery Costs

Return or exchange delivery costs may depend on the reason for the request. If an item is defective or we sent an incorrect item, please contact us before arranging return delivery so we can advise you on the next step.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible with photographs of the item and packaging. We will review the issue and work with you toward an appropriate resolution.

NOTE: This page provides ELISSIA's general return framework. Specific promotional, limited-edition or final-sale items may have different conditions, which will be stated at the time of purchase.

ELISSIA Customer Care